Privacy Policy
Last updated: 26 May 2026
1. Introduction
Rashan X is committed to safeguarding your privacy. If you have any questions or concerns regarding the use of your personal information or require assistance, you may contact us at support@rashanx.com.
In this Privacy Policy, any information that can uniquely identify an individual is referred to as "Personal Information." The terms "we," "us," "our," and "Rashan X" refer to Rashan X, the operating entity behind the platform.
We do not use, disclose, or share your Personal Information except as described in this Privacy Policy. This policy explains how we collect, use, and process your data when you access or use our services, including our website www.rashanx.com, mobile applications, and related services.
By accessing or using the Platform, you consent to the processing of your Personal Information in accordance with this Privacy Policy. The Personal Information we collect is used to operate, improve, and enhance our services for users.
2. Overview
Scope
This Privacy Policy applies to all users of the Rashan X Platform. It governs how Rashan X and its partners collect and use Personal Information.
- Customers
- Vendors / Suppliers
- Delivery partners
- Other platform participants
Data Controller and Transfer
Rashan X is the data controller for all Personal Information collected in connection with the use of its services. Rashan X operates primarily in Pakistan, but may process or store Personal Information in other jurisdictions where its service providers or infrastructure are located. We may transfer Personal Information outside the user's country of residence where necessary to operate the Platform and provide services, and appropriate safeguards are applied to such transfers.
Questions, concerns, or complaints regarding data practices may be submitted to support@rashanx.com.
3. Collecting Personal Information and Use
Data Collected
Information provided directly by users
- Full name
- Phone number
- Email address
- Delivery address
- Login credentials
- Profile photo (optional)
- Identification documents (vendors only, where applicable)
Information created through platform use
- Order history and transaction details
- Products purchased or supplied
- Delivery information
- App usage and interaction data
Information from third parties
- Other users, such as referrals
- Vendors, suppliers, or logistics partners
- Payment processors
- Government or regulatory authorities where required
Device and technical information
- IP address
- Device identifiers
- Operating system and browser type
- Mobile network information
- Language preferences
Location information
We may collect approximate or precise location data when users enable location permissions in the mobile app or browser. Users may disable location access through device settings, though this may affect service functionality. Information collected may be cross-referenced across multiple devices used by the same user.
Use of Personal Information
Service provision
- Creating and managing user accounts
- Facilitating orders and deliveries
- Processing payments and settlements
- Personalizing user experiences
- Operating and maintaining platform functionality
Safety and security
- Verifying user identity
- Preventing fraud, abuse, or unauthorized access
- Monitoring platform integrity
- Ensuring safe and reliable transactions
These activities are necessary to fulfill our obligations to users and protect the legitimate interests of Rashan X and its community.
Customer support
We use Personal Information to respond to inquiries and complaints, investigate issues, and improve support processes and response quality.
Service providers
We may share Personal Information with third-party service providers strictly for operational purposes, including logistics, payments, analytics, and hosting.
Research and development
We may use aggregated or anonymized data to improve services, optimize operations, and develop new features.
Marketing and communications
We may send promotional messages, offers, discounts, or updates in accordance with applicable laws. Rashan X reserves the right to modify or discontinue promotions without prior notice.
Legal and regulatory compliance
Personal Information may be used to comply with legal obligations, respond to lawful requests from authorities, investigate disputes or claims, and enforce platform terms and policies. We do not sell Personal Information to third parties for direct marketing purposes without user consent.
4. Data Protection Rights
Users are entitled to the following rights, subject to applicable laws:
- Right to Access: Request copies of Personal Information held by Rashan X (fees may apply).
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of Personal Information under certain conditions.
- Right to Restrict Processing: Request limited processing of data.
- Right to Object: Object to processing where it does not interfere with service provision.
- Right to Data Portability: Request transfer of Personal Information where applicable.
Requests may be submitted to support@rashanx.com.
5. Retention
We retain Personal Information only as long as necessary for legitimate business purposes, including service provision, compliance with legal obligations, accounting, and dispute resolution.
Where no longer required, Personal Information is securely deleted or anonymized. If deletion is not immediately possible, such as in backups, the data is isolated and protected until deletion is feasible.
6. Cookies
What are cookies?
Cookies are small text files stored on your device to recognize your browser or device when you access the Platform.
Why we use cookies
- Enable essential Platform functionality
- Improve performance and analytics
- Understand user behavior
- Support marketing and promotions
- Enable social media sharing features
Managing cookies
Users may control cookie preferences through browser settings, including viewing and deleting cookies, blocking third-party cookies, or blocking all cookies. Disabling cookies may affect platform functionality and user experience.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal, technical, or business requirements. Updates will be posted on the Platform and become effective immediately upon publication.
Where required by law, we will obtain user consent for material changes. Users may review the last updated date above to track changes.
Contact Information
If you have questions about this Privacy Policy or about how Rashan X handles your Personal Information, please contact us: